GEM refunds are processed differently depending on the payment platform and whether the GEM has been used. Please follow the appropriate channel below to request your refund.
Platform / Condition | Where to request |
|---|---|
iOS (App Store) — all cases | Apple (reportaproblem.apple.com) |
Android (Google Play) — within 48 hours, unused | Google Play |
Android — over 48 hours, unused | LiNC Customer Support |
Used GEM | Non-refundable |
For App Store purchases, payment and refund authority lies with Apple, so LiNC cannot process refunds directly. Please request your refund through Apple's official page:
Refunds are processed per Apple's review and typically take 3–5 business days.
If you purchased GEM within the last 48 hours and haven't used it, you can request a refund directly through Google Play.
Refunds are returned automatically to your original payment method.
For unused GEM after 48 hours, please contact LiNC Customer Support directly. Sharing the following information will help us process your refund faster:
Google Play payment receipt screenshot (including order number
GPA.XXXX)Google account email used for the purchase
Date and time of purchase
Once verified, the refund is processed and returned to your original payment method within 3–5 business days.
Already-used GEM cannot be refunded under LiNC's Terms of Service and app store policies. Once digital items are used, refunds are not available.
Q. Can used GEM be refunded? Used digital items cannot be refunded per the Terms of Service and app store policies.
Q. How can I check the result of my refund request?
App Store / Google Play: Check your store payment history or notification emails.
LiNC direct processing: We'll notify you once processing is complete.
Q. How will the refund be returned? Refunds are returned to the original payment method used at purchase. Depending on your card issuer or payment provider, it may take 3–5 business days.