Category
FAQ
I watched an ad but didn't receive my Fan Points (reward)
LiNC offers two types of rewarded ads, and the support channel differs depending on which type you watched. Please check which one applies to you first. Ad Type Description Where to contact Standard video rewarded ad Watch a short video to the end and earn Fan Points LiNC Customer Support Offerwall rewarded ad Earn Fan Points by completing missions from external advertisers (installing an app, signing up, playing a game, etc.). The ad screen displays the TNK / AdPopcorn / MAF logo or label The cI'm logged in but can't see my subscribed chatrooms
LiNC uses STAYGE ID for login, which supports three sign-in methods: Google · Apple · Email sign-up. If you sign in with a method different from the one you used when subscribing, your subscribed chatrooms and purchase history may not appear. Most "I can't see my subscribed chatroom" inquiries are caused by this. Please follow the steps below to check and resolve the issue. Why does this happen? LiNC manages each login method as a separate account. Even if the email addresses look similar, accouCan I still view previous private messages (chat history) after my subscription ends?
LiNC’s private message service is a subscription-based service that allows access to subscriber-only content only during the active subscription period. Therefore, access to private messages and subscriber content received during the subscription period will expire once the subscription ends, and previous messages will no longer be available after the subscription has expired.My Photo & Call pictures aren't saved in my gallery
Q. I joined a MAKESTAR Photo & Call event, but the photos I took with the artist aren't in my phone's gallery. A. First, the Photo & Call event is planned and operated by MAKESTAR. LiNC is a separate service that only provides the video call feature so that the event can take place. To put it simply, running the event, handling registrations, and the saving, delivery, and storage of the photos are all managed directly by MAKESTAR. The photos are not saved or stored on LiNC. We're truly sorry, buGEM Refund Guide
GEM refunds are processed differently depending on the payment platform and whether the GEM has been used. Please follow the appropriate channel below to request your refund. Refund Channel Summary Platform / Condition Where to request iOS (App Store) — all cases Apple (reportaproblem.apple.com) Android (Google Play) — within 48 hours, unused Google Play Android — over 48 hours, unused LiNC Customer Support Used GEM Non-refundable 1. iOS (App Store) purchases For App Store purchases, payment and