LiNC offers two types of rewarded ads, and the support channel differs depending on which type you watched. Please check which one applies to you first.
Ad Type | Description | Where to contact |
|---|---|---|
Standard video rewarded ad | Watch a short video to the end and earn Fan Points | LiNC Customer Support |
Offerwall rewarded ad | Earn Fan Points by completing missions from external advertisers (installing an app, signing up, playing a game, etc.). The ad screen displays the TNK / AdPopcorn / MAF logo or label | The corresponding offerwall provider |
These ads are operated directly by LiNC, so please contact LiNC Customer Support.
Sharing the following details will help us resolve the issue faster:
Date and time you watched the ad (as precise as possible)
Your LiNC nickname or member ID
The OS (iOS / Android) and model of the device you used
A screenshot of the ad completion screen (if available)
Contact LiNC Customer Support
For offerwall ads, the partner that provided the ad is responsible for verifying and granting the reward. LiNC simply receives the reward result from the partner and converts it into Fan Points. This means that ad participation records and reasons for non-payment can only be checked by the offerwall partner.
For the fastest resolution, please contact the offerwall provider that supplied the ad directly.
TNK (TNK Factory)
Use the 「1:1 Inquiry」/「Customer Center」 menu on the ad page or inside the offerwall
Website: tnkfactory.com
AdPopcorn
Use the 「Reward Inquiry」 menu on the ad page or inside the offerwall
Website: https://www.adpopcorn.com/
MAF (Maf.ad)
Use the 「Contact Us」 menu on the ad page or inside the offerwall
Website: maf.ad
The name of the ad/campaign you participated in
Date and time of participation (as precise as possible)
The OS (iOS / Android) and model of the device you used
Your LiNC nickname or member ID
A screenshot of the mission completion screen (if available)
Q. I finished watching the ad, but the reward wasn't credited. Can I get it right away? Standard video ads are credited shortly after you finish watching. Offerwall ads, however, are only credited after the mission conditions (such as installing an app and using it for a certain period) are completed, which can take up to 24–72 hours. If the reward is still missing after this period, please contact the appropriate channel above.
Q. I participated in the same ad twice, but only received the reward once. Most offerwall ads only credit one reward per user. Re-participation in the same ad is generally not rewarded.
Q. I contacted the offerwall provider but haven't received a reply. Responses from offerwall partners can take 1–3 business days. If you don't receive a reply after a reasonable time or need additional assistance from LiNC, please contact LiNC Customer Support again.
Thank you for participating in our rewarded ads. LiNC is continuously working to deliver a better ad experience and faster reward processing.