Hello, this is the LiNC team.
LiNC operates ongoing monitoring of Fan Point earning activity to maintain a fair environment for all users. Through this monitoring, we have identified accounts that acquired Fan Points without following legitimate procedures, and we are applying service restrictions to those accounts. The applicable standards are outlined below.
Article 39, Paragraph 3, Item 14 of the LiNC Integrated Terms of Service provides the following as grounds for restriction:
Where a member acquires points fraudulently through abusive activity — including automated means, repetitive actions, or entry of false information — without following the legitimate procedures provided by the Company, such as watching advertisements
Specific examples include:
Earning rewards using automation tools, macros, emulators, or bots
Repeatedly earning rewards while altering connection information through proxies or VPNs
Creating or maintaining multiple accounts to earn rewards repeatedly
Creating accounts with information not actually in use — such as disposable (temporary) email addresses — in order to earn rewards
Using Fan Points acquired through the above methods to vote
Transferring, selling, or brokering accounts or Fan Points to others (STAYGE ID Terms of Service, Article 8, Paragraph 1, Item 6)
Accounts confirmed to fall under the above grounds may have their service use terminated or suspended without prior notice, in accordance with the Terms. (LiNC Terms, Article 39, Paragraph 3)
Fan Points held in restricted accounts cannot be used and are not subject to transfer, refund, or compensation. (LiNC Terms, Article 30, Paragraph 5; Article 40)
Fan Points are provided free of charge and, unless otherwise required by applicable law, are not subject to separate compensation. (LiNC Terms, Article 22, Paragraph 6)
New registration and access are blocked for IP addresses and email domains associated with confirmed abuse.
If you believe this action was applied in error, you may file an objection through Customer Support within 14 days of receiving notice or becoming aware of the restriction. (STAYGE ID Terms, Article 14; LiNC Terms, Article 39, Paragraph 5)
Please include:
The email address of the restricted account
The reason for your objection
All accounts you have used (please list every account you hold, without omission)
We will respond with the results of our review within 14 days of receipt. If the objection is found to be justified, service access will be restored immediately.
Please register using an email address you use on an ongoing basis. Accounts created with disposable email cannot complete password resets or identity verification, leaving no recovery option even for the account holder.
Please earn and use Fan Points on a one account per person basis.
Monitoring is ongoing, and the scope of detection and blocking will continue to be strengthened.
This action is intended to ensure that every vote from fans who support their artists legitimately is properly reflected. We remain committed to maintaining a fair environment for all users.
Contact: Customer Support within the LiNC app
The LiNC Team